The call stays with your expert.
The determination stays with the pharmacist. The calls stay with the quality engineer. Marshall lays the file out open — evidence assembled, criteria surfaced, history attached — and leaves the judgment where it is.
Who we are
Marshall runs the desk.
Marshall runs the desk: the place where documents arrive, a skilled human makes the call, and the clock matters. It builds and runs desks for prior authorization, non-conformance, order readiness, and other document-heavy operations. One desk runs in Michigan with eight people at it daily; others have been built for manufacturing quality, packaging, and foundry operations.
What Marshall is
A desk is one business process, running. Documents arrive, a person decides, and a clock is running. The work was there before Marshall; the only question is whether anyone wrote it down.
Marshall writes it down, then runs the repeatable work around the decision. The person at the desk still stamps. The reading, the routing, the drafting, the chasing, and the logging become the desk's work.
We are a small team. We learn one desk at a time, and we stay at it while your team works.
What we don't do
We build the desk, not a map.
A process map can tell you how the work moves. It cannot run the work. We build the desk, fit it to your operation, and stay while your team works it.
Your systems stay yours.
Marshall wires into the systems you already run. It is not a system of record, and it is not a rip-and-replace.
We count only the desks that are ready to run.
The NCR Desk is built and ready to run, not running. The SOC 2 evidence desk was built on camera as a demonstration; it is not in production and it is not counted as one.
The desks are not a catalog.
Every desk is built for one operation. The prior authorization desk we built for a pharmacy in Michigan is not the desk we would build for another pharmacy. The in-trays are different, the systems are different, and the calls that stay human are different.
We have built an order readiness desk for a packaging manufacturer, a non-conformance desk for manufacturers, and a foundry production desk. A curriculum readiness desk for an early-learning provider is in the works.
What repeats is the anatomy: work arrives, a person decides, a clock runs, and the record builds. The desk itself is built for the operation it runs.
Who sits at the desk
We have spent our careers inside enterprise technology and operations. Marshall is built from that experience, and it runs with the teams who use it.
Senthil Prabakaran
CEO & Co-Founder
Senthil brings over 30 years in software and technology, working with everything from Windows operating systems to contemporary web and cloud solutions. His background includes consulting at Nike, Humana, GlaxoSmithKline Consumer Healthcare, and Mars, where he developed deep technical expertise and a first-hand understanding of the enterprise-scale challenges Marshall is built to solve.
Senthil Prabakaran on LinkedIn →
Dena Borsand
Co-Founder & Chief Product Officer
Dena Borsand brings nearly two decades of experience improving operations. She helped run a family-owned PBM, transformed a paper-based prior authorization process into a digital one, and later led 35 member, client, and provider portals at Magellan Rx. Today, she applies that operational and product expertise to building Marshall's desks.
Dena Borsand on LinkedIn →Show us your desk.
Bring one desk and its worst week. We'll tell you honestly whether it is a desk we can build.
Start the conversation →