1. Who we are
marshall.work is operated by Consumer Mesh LLC, a Michigan limited liability company, doing business as Marshall. Marshall is the name we trade under; Consumer Mesh LLC is the entity you are dealing with. In these terms, "we", "us" and "our" mean that company.
You can reach us at ask@marshall.work. That address takes everything these terms mention, legal notices included.
2. These terms
These terms govern your use of marshall.work and of any subdomain of it that does not publish terms of its own. One of our subdomains, healthcareops.marshall.work, publishes its own terms and privacy policy, and those govern that site.
By using the site you agree to these terms. If you do not agree with them, the remedy is simple and available to you: do not use the site.
These terms are about the website. They are not about the work. If we agree to build a desk for you, that engagement is governed by the agreement we both sign, and where that agreement and these terms differ, the agreement governs.
3. What this site is, and what it is not
This site describes a way of running operations — the desk, the stations, the drills — and shows you documents we have written about it. Everything on it is general information about how we work.
It is not advice for your situation. It is not legal, financial, accounting, compliance, engineering or other professional advice, and nothing on the site creates a professional relationship between us. You are the one who knows your operation, your suppliers and your obligations, and you should take advice from your own advisers before acting on anything you read here.
We describe designs and methods, not results. Where one of our documents states its own limit — that it holds no measured turnaround times, no volumes and no throughput, because none has been measured — that limit is part of what we are telling you. Nothing on this site should be read as claiming more than the document it sits beside.
4. Who may use this site
You must be at least 18 years old and able to enter into a contract to use this site.
The site is written for people acting for an organization — a manufacturer, a supplier, an operator. If you use it on behalf of an organization, you confirm that you are allowed to act for that organization, and that it accepts these terms.
The documents we publish are written for business use. They are not meant for personal, family or household purposes.
5. Your use of this site
You may read the site, take the documents we offer, and get in touch. You may not:
- break the law, or use the site to plan or carry out anything unlawful;
- copy, scrape or harvest the site or its content in bulk, or use automated means to do any of those things;
- get around the design gate, or take a document by any route other than the one the site gives you;
- probe, scan or test the security of the site, or interfere with it or with anyone else's use of it;
- reverse engineer any part of the site, or try to extract its source;
- misrepresent who you are or who you act for;
- send us anything malicious, or anything you are not free to send.
If we believe the site is being used in any of these ways, we may limit or block access — including by IP address — with or without notice.
6. The design, and other documents we publish
Some of our documents are open, and some we ask you to leave an email address for. When we do, we use that address to give you the document and to reply if you write to us. Our privacy policy says exactly what we store.
When you take a document from us, we give you a licence to read it and to use it inside your own organization to plan and run your operations. That licence does not let you republish it, sell it, or pass it to another company as your own material, and it does not transfer ownership of anything to you.
A document describes a design as at the date on it. It is not a warranty that the design suits your operation, your systems or your suppliers, and it is not a substitute for your own judgement or for advice from your own advisers.
7. The first look, and the fitting
The 45-minute call you can book from this site is the first look. It is free, and it is a conversation: you walk us through a week that went wrong, and we tell you what we see in it.
Booking one is a request for a conversation, not an order. It does not commit either of us to anything beyond turning up, and it does not oblige us to take on work or you to give us any.
A fitting is the paid engagement that can follow: the working session, the design for your desk, and whatever we agree to build. It happens only under a separate written agreement.
We may need to move or decline a call. If we do, we will use the contact details you booked with to tell you.
8. What things cost
The design is free. The fitting is what you pay for.
That sentence is the whole of our pricing on this site. Nothing here is an offer, a quotation or a price list, and no fee is agreed by anything you read or submit on the site.
What we build for you is provided under the separate written agreement described in "The first look, and the fitting". The scope, the fees and the commercial terms are the ones in that agreement.
9. What you show us
This site is public, and the forms on it are not a confidential channel. Please do not send us trade secrets, regulated data or anything else you would not want disclosed, until we have agreed in writing how it will be handled.
When you talk to us on a first look, that conversation is covered by what the site promises: what you show us stays with us, and it is not passed to another client. For a fitting, confidentiality is set out in the agreement, and where a process is genuinely yours alone, the agreement is where we say it is never copied and never reused.
10. The film
The film on the homepage is hosted by YouTube, and it loads only when you press play. Until you do, the page shows a still from the film and no YouTube code runs.
Once you press play, YouTube's terms of service and privacy policy apply to that player, and Google may set cookies or receive information about your device and your viewing. That is exactly why the player sits behind a click instead of loading with the page.
11. Intellectual property
The Marshall name and wordmark, The Desk, the text, layout, design and code of this site, and the documents we publish, belong to us or are licensed to us. Nothing in these terms transfers any of that to you beyond the limited licence described in "The design, and other documents we publish".
If you send us feedback, a suggestion or an idea about the site or our work, you allow us to use it without restriction or payment. Do not send us an idea you need to keep confidential or expect to be paid for.
If you believe something on this site infringes your copyright or another right of yours, write to ask@marshall.work with enough detail for us to find the material and assess the claim. We will look at it and respond.
12. Information you send us, and health information
Send us business information about your operations, not patient information. This site is marketing: it is not a system for handling protected health information, and we do not act as a business associate for anything submitted through it.
Please do not use any form, email address or booking page on this site to send us protected health information or any other regulated personal data. If it arrives anyway, we may delete it without reading it or acting on it. If your work needs a business associate agreement or private infrastructure, raise it with us directly and we will handle it in the contract, not through the website.
Our privacy policy explains what we do collect through the site, and what we do with it.
13. Third-party services and links
The site uses services run by other companies: the booking calendar is Calendly, the film is YouTube, and our analytics is PostHog. When you use those parts of the site, their terms and privacy policies apply to their part of it, and we do not control them.
Two of those three wait for you. The film loads nothing from YouTube until you press play, and PostHog is not loaded at all until you accept the analytics banner — decline it, or leave it unanswered, and no analytics code runs and nothing is stored on your device. Our privacy policy sets out both in full, and the footer of any page carries Cookie settings if you change your mind.
The site also links to places we do not run. A link is not an endorsement, and we are not responsible for what is on the other end of it or for how that site handles your information.
14. Disclaimers
The site and everything on it are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement.
We do not warrant that the site will be uninterrupted, timely, secure or free of errors, that the information on it is complete or current, or that any defect will be corrected. We may change, suspend or remove any part of the site at any time.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these terms excludes any liability that cannot lawfully be excluded.
15. Limits on our liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost opportunity, or the cost of substitute services, arising out of or relating to the site or these terms — whether the claim is in contract, tort, negligence, strict liability or anything else, and whether or not we were told such a loss was possible.
To the fullest extent the law allows, our total liability arising out of or relating to the site or these terms will not exceed one hundred US dollars (US$100). Where a claim relates to a paid engagement rather than the site, the limits in the agreement for that engagement apply instead.
16. Your responsibility to us
You will indemnify and hold us harmless from any claim, loss, liability and expense — including reasonable legal fees — that we incur because of your use of the site, your breach of these terms, or your violation of the law or of anyone else's rights, including any claim arising from regulated data or protected health information you sent us through the site in breach of "Information you send us, and health information".
17. Which law applies, and where disputes are heard
These terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply.
You and we agree to bring any dispute arising out of or relating to these terms or the site in the state or federal courts located in Michigan, and each of us consents to those courts' jurisdiction and accepts that they are a convenient place to be sued. Either of us may seek relief in any court with jurisdiction to protect intellectual property.
18. Changes to these terms
We may change these terms. When we do, we will change the effective date at the top of this page, and the new terms apply from that date. Continuing to use the site after a change means you accept the terms as changed.
If a change materially reduces your rights, we will make it visible here rather than bury it: the effective date changes, and the change itself will be described in the section it affects. Because the site has no accounts and takes no payments, this page is the only notice we can give you — so if these terms matter to you, read them on the date that is printed at the top.
We may also suspend or end the site, or your access to it, at any time. The provisions that have to outlive your access do: the licence we grant you in the documents, and the sections on what you show us, intellectual property, disclaimers, limits on our liability, your responsibility to us, governing law, and general terms.
19. General
These terms, together with our privacy policy, are the whole agreement between us about the site. They replace anything said or written before.
If a provision is found unenforceable, the rest stays in force and the unenforceable part is limited or removed only as far as necessary. If we do not enforce a provision, that is not a waiver of it. You may not assign your rights under these terms without our written consent; we may assign ours as part of a merger, acquisition or sale of assets.
Notices to us go to ask@marshall.work. Notices to you may go to the email address you gave us on the site, and are treated as received when sent. We may communicate with you electronically, and you agree that electronic records satisfy any requirement that a communication be in writing.
Section headings are for reading, not for interpretation. "Including" means "including without limitation". Nothing in these terms gives anyone who is not a party to them any right to enforce them.
20. Contact
Questions about these terms, notices, and anything else they mention: ask@marshall.work.
Consumer Mesh LLC, doing business as Marshall, Michigan.